In late May, I took a trip to Washington, D.C. While the trip itself was fantastic, the return leg was quite stressful. A mysteriously canceled flight to Chicago at the last minute, with zero options to get me to Austin by evening, required me to fly D.C.-Cleveland-Houston. From Houston, I rented a car and drove to Austin. As I'm still a "youngin" in the eyes of car rental companies, I was charged an astronomical amount for a car rental lasting just under three hours. This, I decided, could not stand. As my substitute flight was on Continental, I began with them. Although they were unable to reimburse me, as my original booking was with United, they did give me a $100 flight voucher for my troubles. Next, I got in touch with United. After three months of attempting to provide sufficient evidence of the charges, and their investigation for the canceled flight to Chicago, I was given full reimbursement for the cost of the rental, plus a $150 flight voucher. I would usually just accept an unexpected expense like this and write it off as an "it happens" situation, but I'm glad I pursued this. United left its customers in the lurch after notifying them of a canceled flight less than two hours before take-off. I hope I'm not the only one from the flight who was able to get United to set things right.
No comments:
Post a Comment